Terms & Conditions

Refunds and Returns Policy
Margaret River HempCo accepts that buying clothes on Internet shopping sites involves some element of chance. We will do our best to give you all the information you need to make choices that you will be happy with.

However, if the garment you ordered does not fit as expected then please do not hesitate to return it. Let us know by phone or email and simply post the garment back to us. We will be happy to exchange it for a different size, or for a different garment of your choice of equal value. We will post the replacement to you free of postage charges.

If, despite all attempts, there is nothing that is suitable as an exchange, we will refund your money as long as the garment has not been worn or damaged.

Delivery Policy
Local, National and International Delivery
All orders are dealt with quickly and promptly. We will contact the customers if there is any unusual delay.
Australian Customers
Delivery is by Australia Post and can take up to 10 working days, depending whether you live in the Metro area, in the country or rural.

Delivery charge is $9.50

Priority Delivery within Australia

We use Australian Post Express, when requested. Minimum charge is $14.30 for parcels up to 3kg. Up to 5kg is $20.85. Costs for heavier parcels will need us to contact the local Post Office.

Courier Service

With large or bulky items we use a courier service to any address in Australia, other than a PO Box number. On behalf of the customer, we would check with the courier for delivery costs.

Delivery Service to New Zealand
Delivery to New Zealand can take up to 10 working days.

Standard Delivery Charge : $15
Delivery Service for International Customers
Delivery for international customers can take up to 15 working days.

Standard Delivery Charge: $25

Margaret River HempCo Privacy Policy

We are committed to respecting the privacy rights of visitors to our website.

Who we are

We are the Margaret River HempCo, ABN 75927610337 owned by Daring Pty Ltd (Rogers and Wilkinson Family Trust). Our office is located at 133 Bussell Highway, Margaret River WA 6286. Tel: 08 9758 8600. Email: hemp@hempco.net.au

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy.

What personal information do we collect?

You may give us information about yourself, such as your name, address, email address and telephone numbers, when, for example, you make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you.

When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

Google Analytics

This site uses Google Analytics web analytics service. Google Analytics may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. Google Analytics does not collect personally identifiable information that you do not voluntarily enter in this website. Google Analytics does not track your browsing habits across web sites which do not use Google Analytics services. For more information see Privacy Policy for Information Collected by the Google Web Analytics Service. We are using the information collected by Google Analytics service to improve the user experience on our website.

How do we use the personal information?

We may use the information to process your transactions, to administer your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise.

In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an “unsubscribe” facility.

Will we disclose the information to others?

We do not sell, trade or rent your personal information to others.

However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

Cookies

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer’s hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

Security

This website will never store credit card information. All credit card information entered into an encrypted connection during the checkout process will be transmitted directly to the payment processor, and never stored by Margaret River HempCo.

We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

What about links to other websites?

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

Updating your personal information

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it.

Spoof/false emails

We will never ask you to confirm any account details or credit card details by email. If you receive an email claiming to be from MR HempCo, asking for these details, please ignore and do not respond.

Policy changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as at 01 August 2011.

Feedback

We welcome your questions and comments about privacy at Margaret River HempCo . Please call us on 08 9758 8600 or email us at hemp@hempco.net.